Vodafone, Poor Customer Service, Water Damage Scam (highlights). I sent my phone off to vodafone and they sent back a picture claiming water damage.
I opened up my phone and it didn't look anything like the picture they sent me.
I received very poor customer service with copy and paste style responses till i finally got through to someone sensible who essentially called me a liar.
Regardless of if there is any damage to my phone (I couldn't see any) they sent me a picture that wasn't of my phone, refused to answer my query, and called me a liar saying they couldn't verify when I took my picture.
Being called a liar has actually annoyed me more than anything else in the fiasco - if they had answered my queries, or said something like they must have sent me the wrong picture and were going to send me the correct one, or even used my picture to show me where there was damage on the phone then none of this would have happened...
Instead they treated me like crap, which has resulted me in uploading these two videos opening my phone up on camera for a comparison with the picture they took
The level of customer service received has made me want to end my contract and find another provider - which is a shame because I get free vodafone to vodafone and all my family, a lot of my friends, and all the company mobiles are on vodafone, so even if i get a similar contract my costs will go up, although after this a lot of my friends have decided they will be switching providers and the end of their current contracts...
I pay £36 a month for the pleasure of being called a liar when I am just asking a simple question over why these two pictures are different from each other.
Link to the original 20 min video: http://www.youtube.com/watch?v=6-vjjG4_pWs
Link to the post detailing the emails I was sent: https://www.facebook.com/notes/joe-johnstone/vodafone-water-damage-scam-and-poor-customer-service/10152825306815234
Tags: Vodafone, Poor Customer Service, Water Damage Scam (highlights), Phone, Poor customer service, called a liar, Samsung Galaxy Nexus, customer service